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Office 365 Achieved 99.99% Availability in Q3 2016

If anyone still care about Microsoft online services SLA, Microsoft just announced it SLA for Q3 2016

sla

But did you ever ask yourself how Microsoft calculate the SLA for its online services

Microsoft is calculating the SLA based on the below formula

sla-calc

Where Downtime is Any period of time when users are unable to send or receive email with Outlook Web Access. There is no Scheduled Downtime for this service.

You Can refer to this document for more clarification about SLA for Microsoft Online services onlinesvcsconsolidatedslawwenglishnovember212016cr

References: Microsoft Products

 

 

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